Privacy & Refund Policy

*Privacy Policy*

At Balaji Tours, accessible from https://web.balajitours.net/, your privacy is of the utmost importance to us. This Privacy Policy document outlines the types of information we collect, how we use it, and the measures we take to keep your data secure.

By using our website or booking our services via RUCHIPATHAK@BALAJITOURS.NET , you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide seamless travel experiences, we may collect the following information:

Personal Information: Name, email address, phone number, and physical address.

Travel Documentation: For bookings, we may require government-issued ID details (e.g., Passport, Aadhaar, PAN) as required by hotels, airlines, or local authorities.

Payment Details: Credit/debit card information or UPI details processed through our secure payment partners.

Log Data: IP addresses, browser types, and pages visited on our site to improve user experience.

2. How We Use Your Information

We use the data we collect for the following purposes:

To process and confirm your travel bookings (hotels, transport, tours).

To communicate itinerary updates, invoices, and booking confirmations.

To comply with legal and regulatory requirements (e.g., police verification for hotels).

To improve our website functionality and customer service.

To send promotional offers or newsletters (only if you have opted in).

3. Data Sharing with Third Parties

We only share your information with third parties necessary to fulfill your travel arrangements:

Service Providers: Airlines, hotels, and local transport operators.

Legal Authorities: When required by law or to prevent fraudulent transactions.

Payment Processors: To ensure secure financial transactions.

Note: We do not sell or rent your personal data to third-party marketing companies.

4. Cookies and Tracking

Our website uses "cookies" to enhance your experience. Cookies help us remember your preferences and understand how you interact with our site. You can choose to disable cookies through your individual browser settings; however, some features of the booking engine may not function correctly.

5. Data Security

We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you.

Request correction of any inaccurate information.

Request the deletion of your data (subject to legal or contractual obligations regarding your bookings).

7. Children’s Privacy

Balaji Tours does not knowingly collect information from children under the age of 13 without parental consent. If we become aware that a child has provided us with personal data, we will take steps to delete it immediately.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend reviewing this policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Balaji Tours

Email: RUCHIPATHAK@BALAJITOURS.NET

*Refund & Cancellation Policy*

At Balaji Tours & Travels, we strive to provide a seamless travel experience. Please review our refund guidelines before booking:

1. Cancellation Charges

Refunds are processed based on the time of cancellation prior to the scheduled departure:

More than 15 days: 80% refund of the total package cost.

7 to 15 days: 50% refund of the total package cost.

Less than 7 days: No refund (100% cancellation charge).

No-Show: No refund will be issued if the passenger fails to report at the boarding point on time.

2. Non-Refundable Items

Special Darshan Tickets: Once booked (e.g., TTD Tirupati Darshan), these are strictly non-refundable and non-transferable as per temple trust rules.

Transaction Fees: Any convenience fees or credit card processing fees charged at the time of booking are non-refundable.

3. Service Disruptions

In the rare event that Balaji Tours & Travels cancels a tour due to operational reasons or vehicle breakdown (and an alternative is not provided), a 100% refund will be issued to the customer.

4. Refund Timeline

Approved refunds will be credited back to the original payment method (Bank Account/Credit Card/UPI) within 7 to 10 working days.

Questions?

If you need to request a cancellation, please email us immediately at:

Email: Ruchipathak@balajitours.net